Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a withdrawal actually played out at one of the sites we cover? This is the page for that. We read everything that comes in, and reader tips are one of the reasons our payout comparisons stay current.
How to reach us
The quickest way to contact the Online Casinos California team is by email at [email protected]. We read every message and typically reply within a couple of business days. If your message relates to a specific operator, include the name and, where relevant, the date of your experience — it helps us look into it properly.
What we can help with
- Corrections or updates to information about a site's bonuses, banking options, or payout speeds
- Questions about how we rank and review California-facing online casinos
- Feedback on your own experience with deposits, withdrawals, or customer support at a reviewed operator
- General questions about how the site works and what we cover
For a broader look at who we are and how the site is put together, our About Us page has the background. Anything about how we assess and score operators — the criteria behind the rankings you see on this site — is covered separately rather than repeated here.
What we can't help with
We're an independent review site, not a casino operator. We don't hold player accounts, process deposits or withdrawals, or manage bonus credits, so we can't resolve account-specific disputes directly. If you have an issue with a live account — a delayed withdrawal, a bonus that didn't apply, or a verification problem — the operator's own customer support or live chat team is the right first stop, since they're the only ones with access to your account details.
If gambling is becoming a problem
If you or someone you know is struggling to control their gambling, please don't wait to reach out for help. Support is free, confidential, and available around the clock:
- National Problem Gambling Helpline: 1-800-GAMBLER
- California problem gambling resources through CalGETS, the state's free treatment program
We cover deposit limits, self-exclusion tools, and other safer-play features in more detail on our Responsible Gambling page, including how to set them up with individual operators.
Before you write in about site policies
Questions about our editorial standards, how affiliate relationships work, or the legal terms of using this site are usually answered in our Terms and Conditions. It's worth a quick check there before emailing, as it covers most of the standard queries we receive about how the site operates.
A quick note on eligibility
This site is intended for adults aged 21 and over who are legally permitted to access online gambling sites available to California residents. If you're contacting us about account access or eligibility questions, keep in mind that age and identity verification requirements are set by each individual operator, not by us, as part of their own compliance checks.
Sending us a message
Whatever the reason for reaching out — a correction, a question, or feedback on your own experience — an email is the most reliable way to reach a real person on our team. We can't promise a fix to every issue, particularly anything tied to a specific casino account, but we do read and act on the feedback that helps us keep this site useful and accurate.